Real agents. Real outcomes. Real numbers.

The Problem

Patient intake, insurance verification, and appointment triage consuming 40+ hours per week per clinic across a 12-clinic network — all manual, all error-prone.

The Agentic Solution

Multi-agent system comprising an intake agent, insurance verification agent, and triage routing agent — integrated with Epic EHR and Microsoft Teams. Agents hand off between each other with full context preservation.

The Problem

Tier-1 and Tier-2 support drowning in repetitive tickets; average resolution time 14 hours, NPS at 32, team scaling unsustainably.

The Agentic Solution

Support orchestration agent with RAG over internal docs, Jira and Zendesk integration, and auto-escalation with human-in-the-loop approvals. Agent triages, drafts responses, and resolves or routes with full context.

The Problem

Month-end close taking 9 days with manual reconciliation across 14 subsidiaries — error-prone, audit-heavy, and blocking strategic reporting.

The Agentic Solution

Finance close agent suite: a reconciliation agent, variance detection agent, and report-drafting agent — connected to SAP and Snowflake, with complete decision-log audit trails.

The Problem

Service center call volume overwhelming agents; 35% call abandonment rate, coverage limited to business hours, no Arabic support.

The Agentic Solution

Multilingual voice agent (English + Arabic) handling bookings, service status, and parts inquiries — integrated with Salesforce Automotive Cloud and live inventory systems.